The following words or phrases have the meaning shown below wherever they appear
in bold in this document
Accident – A bodily injury confirmed by a
doctor that prevents you from attending the booked
You/Your/Yourself – A person who has made a
booking alone or as part of a group with us.
Doctor – A qualified medical practitioner registered
with a recognised professional body. A doctor cannot be yourself
or a member of your immediate family.
Emergency Services – The Police, Fire and Rescue
Service or Emergency Medical Services
Booking/Booked event – The pre-planned and pre-booked
service(s) / event(s) / ticket(s) transacted with us by you
and provided within the United Kingdom
Group – Any number of people who have made a
booking with the booking vendor with Booking Refund Protection
in the same transaction.
Illness – A physical or mental condition confirmed
by a doctor that prevents you from attending the
Immediate family – Your husband,
wife, partner, civil partner, parent, child, brother or sister.
Normal Pregnancy – Symptoms which normally accompany
pregnancy (including multiple pregnancy) and which are generally of a minor and/or
temporary nature (e.g. morning sickness, fatigue etc.) which do not represent a
medical hazard to mother or baby.
Pre-existing medical condition – Any disease,
illness or injury (whether diagnosed or not) existing at or before the date of booking and for which medical advice or treatment has been sought in the 12 months preceding the date of booking.
Public Transport Network – Any mode of public
transport other than public hire taxis licensed for public use on which the
customer had planned to travel to a booked event within
the United Kingdom.
Ticket – A non-refundable, authorised ticket
that was purchased from a recognised and reputable booking vendor where Booking
Refund Protection has been purchased at the same time as purchasing the ticket(s).
United Kingdom – England, Scotland, Wales, Northern
Ireland, the Channel Islands and the Isle of Man
We/us/our – The booking vendor with whom
you made the booking.