STAGEDOOR APP UK LIMITED
STAGEDOOR APP UK LIMITED is a data controller of any personal data it collects and holds about you. Stagedoor App is a subsidiary of Trafalgar Entertainment Limited. STAGEDOOR APP UK LIMITED is referred to as "we", "us" and "our" in this privacy notice. We are a company registered in England and Wales under company number 10493438. We are registered on the Information Commissioner's Office Register; registration number ZB357492.
Address: Ashcombe Court, Woolsack Way, Godalming, England, GU7 1LQ
Data Protection Officer's Email: [email protected]
Our parent company is Trafalgar Entertainment Group Ltd (Registered in England and Wales, number 10409029).
Introduction
The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.
We reserve the right to change this Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. If significant changes take place, we will also contact you directly via email.
How we obtain your personal data
Most of the personal data we hold about you is provided directly from you through the following activities:
- Browsing our website
- Buying or using our products/services
- Contacting us through a variety of channels, including via telephone, website enquiries and social media
- Taking part in surveys
We also collect information from:
- Business partners who sell our products/services on our behalf, such as re-sellers
- Credit agencies
- Business directories
- Organisations which we have acquired where you were a customer
- Suppliers which are involved in the management of your products/services
- Organisations that you have given permission to share information about you
The types of personal data we process
The information we collect about you may vary depending on the products/services you use. The types of personal data we process may include:
- Your name, date of birth, gender, address, and contact details, including email address and telephone number
- Your account information such as account numbers, products and services you use and marketing preferences
- Your communications with us, including email, calls which are recorded and social media interactions
- Your credit or debit card information and information for payments
- Imagery, such as videography and photography
- Audio, such as voice overs and spoken testimonial
How we will use your personal data and the legal basis for using that personal data
Contract
Processing your data is necessary to meet, or prepare, a contract for our products/services.
We process your personal data to:
- Process the products/services you bought from us
- Contact you regarding billing
- Respond to any enquiries or concerns you have
- Send service messages to you
Legitimate Interests
To enable our business and pursue our legitimate interests.
We process your personal data to:
- Improve our processes, such as Customer Services, through analysis of communications such as call recordings
- Improve the products/services that we offer
- Send surveys through platforms such as Trustpilot and Survey Monkey
- Undertake marketing activities, including direct marketing (e.g., email, SMS) and online advertising, on new and existing products/services
- Conduct market research
- Defend ourselves from complaints or legal claims
- Protect our staff and property
Legal Obligation
To meet specific legal obligations.
We process your personal data to:
- Prevent and detect crime and fraud
- Support investigations from law enforcement agencies or regulators
- Monitor our compliance with legal obligations
- Support our vulnerable customers
We may also rely on consent to send marketing material to you via email, SMS or over the telephone. You can withdraw your consent at any time.
Who we share your personal data with
Depending on the product/service you acquire, we may share personal data with the following:
- Banks
- Law enforcement agencies
- Regulatory bodies, courts, public bodies
- Law firms
- Auditors
- Related entities in Trafalgar Entertainment Group Ltd
We utilise several service providers to assist us with activities such as processing payment transactions, running surveys, and providing the infrastructure for our information-technology services. These include organisations such as Google, Facebook, MailChimp, Survey Monkey, Hubspot, Powster and Microsoft. In the event STAGEDOOR APP UK LIMITED is acquired, personal data shall be transferred to the new organisation and you shall be informed.
AI supported services
We use automated tools within our customer system to answer customer questions and review service performance. These tools only use information we already hold about your bookings, enquiries and our website. Access is controlled, and outputs are subject to human oversight where required. Your personal data is not used to train AI models.
Transferring personal data to other countries
We may need to transfer and process your personal data outside of the United Kingdom. When we send personal data to a country outside of the United Kingdom we ensure that your personal data is adequately protected through legal agreements and technical security controls.
Securing your personal data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage, or destruction.
Retention
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we hold customer service inquiries for 5 years, lapsed customer data for 7 years.
Your rights and how to exercise them
You have several rights over your personal data processed by us. These include:
- Request that we provide you with a copy of the personal data which we hold about you
- Request that we update any of your personal data which are inaccurate or incomplete
- Request that we delete any of your personal data which we are holding
- Request that we restrict the way that we process your personal data
- Request that we provide your personal data to you or a third-party provider of services in a structured, commonly used, and machine-readable format
- Withdraw your consent
- Object to us processing personal data based on our legitimate interests; or
- Object to us processing your personal data for direct marketing purposes
The extent of these rights are limited by law and we may not act on part or all of your request where the rights are not applicable. If we do not act on your request, we will explain our reasons why.
Please contact us by email to [email protected] if you require any further information or wish to make a request to exercise any of your rights under applicable Data Protection laws. In most cases we will respond to your request within one month.
Cookies
A cookie is a small text file that is downloaded onto your computer or smartphone when you access a website. It allows websites to recognise your device and store some information about the user's preferences or past actions. For information on how we use cookies please refer to our Cookies Policy.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookie Subgroup | Cookies | Cookies used |
|---|---|---|
| .stagedoor.com | OptanonConsent, OptanonAlertBoxClosed | First Party |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
| Cookie Subgroup | Cookies | Cookies used |
|---|---|---|
| stagedoor.com | _clsk, _gid, _gclxxxx, _ga, _uetvid | First Party |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookie Subgroup | Cookies | Cookies used |
|---|---|---|
| stagedoor.com | _gat_UA-nnnnnnn-nn, _uetsid, _fbp | First Party |
| doubleclick.net | test_cookie, IDE | Third Party |
| c.bing.com | MR, SRM_B | Third Party |
| bing.com | MSPTC, MUID | Third Party |
| www.facebook.com | Third Party |
Your right to complain
If you have a complaint about our use of your personal data, we would prefer you to raise this with us in the first instance to give us the opportunity to put it right. Please contact us using the contact details in the STAGEDOOR APP UK LIMITED section above if you are unhappy with the outcome of any of your requests to exercise your rights, or how we handle your personal data.
You also have the right to complain to the Information Commissioner's Office, the UK's Data Protection Regulator. Please visit their website for further information: www.ico.org.uk.
Other formats
We can provide this Privacy Notice in large print, on coloured paper, in Braille and audio upon request.
Last Update
The last significant update for this privacy notice was June 2026.